In accordance with the EU General Data Protection Regulation (GDPR), the company "Polar 1 d.o.o.," along with its subsidiary "Hotel Dobrovit Baška" (51523 Baška, VAT number: 51476262805, hereinafter referred to as "Hotel Dobrovit"), is committed to safeguarding your personal data.To that end, we have implemented a Privacy Policy for service users, guests, and customers (hereinafter referred to as the "User"). This document outlines the key principles of personal data processing, specifying which user data is collected, how it is processed, the purposes for which it is used, and informing users of their rights regarding the collection and processing of their personal data.
If you have any questions about data protection, please feel free to contact us by email at info@hotel-dobrovit.com or in writing at the following address:
Hotel Dobrovit
Email Geistlicha 54b
Baška,51523 Baška, Island of Krk
Croatia
"Hotel Dobrovit" reserves the right to amend or supplement this document without prior notice to the interested parties, customers, or users of services.
Personal Data Collected and Processed
We treat personal data as confidential and a business secret. The user’s identity is not shared with third parties and remains confidential, except in cases of legal obligation or with the user’s explicit consent. The personal data we collect include name, surname, gender, nationality, email address, postal address, phone number, mobile number, credit or debit card details, guest preferences (such as type of accommodation, additional requests, and notes), and, in rare cases, other information (such as business address and phone number) if the user voluntarily provides it. For the safety of both employees and service users, we use video surveillance in public areas of the Hotel Dobrovit.
Method of Data Collection and Purpose of Data Processing
"Hotel Dobrovit" collects data through email inquiries, online reservations, phone calls, or direct interactions with the user. We gather these data to facilitate communication during the reservation and stay process, ensure the quality of services provided, respond efficiently to inquiries and requests, and send additional information related to the user’s stay. Video surveillance is used for security purposes. "Hotel Dobrovit" does not engage in automated data processing.
Duration of Data Retention and Processing
Personal data is stored only for as long as necessary and in compliance with legal regulations. "Hotel Dobrovit" processes user data within the Republic of Croatia. Electronically stored data is deleted, except for email addresses, which are retained if the user has consented to remain on the mailing list. Paper records are shredded for disposal. In exceptional cases, with explicit consent from our loyal customers, we may retain other data for up to two years to offer a highly personalized level of service. Video recordings are automatically deleted every fourteen days through overwriting. Access to the video surveillance system is restricted to authorized personnel, who may analyze the footage when there is a valid reason, such as a security concern or legal obligation.
Use of Cookies and Website
We use cookies to improve your browsing experience on our website. Cookies are small text files stored on your computer to enhance browsing efficiency. They do not identify individuals and are used for analytical and statistical purposes. Users can delete cookies or permanently disable them through their computer’s settings at any time. Information on managing cookies can be found in the settings of the web browser you use. All data collected by "Hotel Dobrovit" during reservations or website visits is secured by a secure protocol (HTTPS).
User/Customer Rights
Users have the right to request a review of their personal data. Upon request, we can update, correct, or delete the data. You can send your request via email to info@hotel-dobrovit.com
